About DigitalPhotoPassport

DigitalPhotoPassport turns an ordinary phone photo into a photo that meets the official rules for passports, visas, ID cards and other documents. This page explains who runs the service, what we sell and how an order is produced.

Who operates this website

DigitalPhotoPassport is a trading name of HELLSMARKETING LTD, a company registered in England and Wales, company number 16760943. Our registered office, support email and phone number are listed on our contact page.

We are an independent business. We are not affiliated with, endorsed by, or acting on behalf of any government body or the authorities that publish photo rules. We check photos against the requirements those authorities publish; the decision to accept an application always rests with them.

What we sell

Digital photo

A prepared, checked image file that you download and use for an online application or print yourself. Nothing is posted.

Print-ready sheet

An optional downloadable sheet with several copies of your photo at the exact size, laid out for printing at home or in a photo shop and cutting apart.

How an order is produced

1. You choose your document and upload a photo, or take one with your phone. Nothing is charged at this point.
2. Our software crops it to the exact size for your document, sizes your head within the published tolerance, replaces the background with the required colour and runs a set of automated checks. Some photos are also checked by a person before release.
3. You see the finished photo and choose what you want. Only then do you pay.
4. You download your photo, and the print-ready sheet if you chose it, straight away.

How we handle your photo

The photo you upload is stored encrypted, used only to produce your order, and deleted automatically within 24 hours. Finished photos are kept for a short time so that paying customers can download them again, then deleted. We never sell or share your image. Full details are in our privacy policy.

Support

Email support@digitalphotopassport.com or use the details on our contact page. We normally reply within one working day; weekend enquiries are answered on the next business day.