Terms of Service

1. Who you are contracting with

DigitalPhotoPassport ("we", "us", "our") is a trading name of HELLSMARKETING LTD, a company registered in England and Wales, company number 16760943. By using this website you agree to these Terms of Service. If you do not agree, please do not use the service.

2. The service

We prepare digital photos for passports, visas, ID cards and other documents using automated image processing, checked against the rules published for the document you choose. You can also buy a print-ready sheet: a downloadable file with several copies of your photo for printing yourself. Printed photos are not posted outside the United Kingdom.

We are an independent business and are not affiliated with or endorsed by any government body. Our checks are thorough, but the decision to accept an application rests with the issuing authority, which is why every photo is covered by the acceptance guarantee in section 5.

3. Your obligations

• You must provide a clear, accurate photo of yourself.
• You must not submit photos of anyone else without their consent.
• You are responsible for choosing the correct document for your application.

4. Prices and payment

Prices are shown in the currency of the site you order from. The price shown before you pay is the total amount charged; no service, handling or other fees are added at checkout. Payment is taken once, at the point of purchase; there is no subscription and no recurring billing. Full details are in our payment terms.

5. Acceptance guarantee

If the official issuing authority rejects a photo you bought from us because of an error in how we prepared it, email the rejection notice to us within 90 days of purchase. We will prepare the photo again free of charge or, if you prefer, refund what you paid for it.

To make a claim, email support@digitalphotopassport.com with your order number and evidence of the rejection, such as the official notice. Our support team will review the reason for the rejection.

The guarantee does not apply where the rejection was caused only by incorrect information or a wrong document choice on your part, by changes made to the photo after delivery, or by circumstances outside our control. It is in addition to your statutory rights. We aim to process approved refunds to the original payment method within five working days.

6. Delivery of digital products

Your photo, and the print-ready sheet if you bought it, are available to download immediately after payment. Details of refunds and the right of withdrawal are in our returns and refunds policy.

7. Photo storage and deletion

The photo you upload is deleted within 24 hours. Finished photos are kept for a short time so you can download them again, then deleted. See our privacy policy.

8. Intellectual property

You keep all rights to the photos you upload. We grant you a perpetual licence to use the processed photos we produce for your personal identity applications.

9. Your statutory rights

Nothing in these terms affects the rights you have as a consumer under the law of the country where you live.

10. Limitation of liability

To the extent permitted by law, and except for refunds due under the acceptance guarantee in section 5 and your statutory rights, our total liability is limited to the amount you paid for the order.

11. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.

12. Contact

Questions about these terms? Email support@digitalphotopassport.com.