Returns & Refunds Policy

Everything you buy on this site is digital: a photo file and, if you choose it, a print-ready sheet to print yourself. Nothing is posted, so there is nothing to send back. This page explains when you can get a refund.

1. Before you pay

You see the finished photo and the result of our checks before you pay. If you are not happy with it, take a new photo for free; you pay nothing until you choose to buy.

2. Right of withdrawal for digital content

Your photo is digital content that we make available as soon as you have paid, at your request. Where the law of your country allows, your right to cancel ends once the download has started. This does not affect your rights if the photo is faulty or not as described, or the acceptance guarantee below.

3. If something is wrong with your photo

If your photo is faulty or not what you ordered, contact us within 90 days of purchase. We will fix it or prepare it again free of charge, and if we cannot, we will refund what you paid.

4. Acceptance guarantee

If the official issuing authority rejects a photo you bought from us because of an error in how we prepared it, email the rejection notice within 90 days of purchase. We will prepare the photo again free of charge or, if you prefer, refund what you paid for it. See section 5 of our terms.

5. How to ask for help or a refund

Email support@digitalphotopassport.com with:

• Your order number.
• What went wrong.
• The rejection notice or a screenshot of the problem, where you have one.

We aim to reply within two working days.

6. Refund processing

Approved refunds are made to the original payment method. We aim to process them within five working days, or sooner where the law requires.

Contact

DigitalPhotoPassport, operated by HELLSMARKETING LTD
Company number: 16760943
Email: support@digitalphotopassport.com