Returns & Refunds Policy

At DigitalPhotoPassport, we are committed to providing high-quality passport and ID photographs. We want every customer to have a positive experience when purchasing our digital photo services and printed photo products.

We offer a 90-day return policy for eligible physical printed photographs, including new, unused products and defective products.

This policy explains our return conditions, return procedures, shipping costs, refund processing times and additional photo acceptance guarantee.

1. Returns for Printed Photographs

We accept returns for both defective and non-defective printed photographs within 90 days of delivery, subject to the eligibility conditions below.

New and unused products

Non-defective printed photographs are eligible for return when:

• The photographs are new and unused.
• They remain unopened in their original packaging.
• They are in their original condition, without damage or alterations.
• The return request is submitted within 90 days of delivery.

Damaged, defective or incorrect products

We accept returns for printed photographs that arrive damaged, defective, incorrectly printed or not as described.

Examples include:

• Photographs damaged or creased during delivery.
• Incorrect photo sizes or dimensions.
• Printing defects.
• Missing or incorrect quantities.
• Products that do not match the original order.

Defective products do not need to be unopened or unused to qualify for remedies under applicable consumer law.

2. How to Request a Return

To request a return, please contact our customer support team within 90 days of delivery.

Email: support@digitalphotopassport.com

Please include:

• Your order number.
• The reason for your return request.
• Photographs showing the issue, where applicable.

We aim to respond to return requests within two business days.

Once your request has been reviewed, we will provide instructions for returning your order.

3. Return Method

All eligible physical product returns are handled by post.

After receiving your return request, we will provide:

• The designated return address.
• Return packaging instructions.
• A free prepaid return shipping label by email.

Customers must securely package the photographs and send them to the designated return address using the provided label.

Please do not send products back before receiving return instructions.

4. Return Shipping Costs and Fees

We offer free postal returns for eligible printed photo products.

• Return method: By post.
• Return shipping cost: Free.
• Return label: Free prepaid return label provided by email.
• Restocking fee: £0.
• Return handling fee: £0.

These terms apply to eligible returns of both defective and non-defective products.

5. Return Window

Customers have 90 days from the date of delivery to request a return for eligible printed photographs.

This return period applies to:

• New, unused and unopened printed photographs.
• Damaged, defective or incorrectly supplied photographs.

Return requests must be initiated within the 90-day period.

6. Refund Processing

Once we receive and assess an eligible returned product, we will arrange a refund to the original payment method.

We aim to process approved refunds within five working days, or sooner where required by applicable law.

7. Exchanges and Replacements

We do not offer standard product exchanges.

This additional guarantee is separate from our standard return policy and does not limit statutory consumer rights.

Contact Information

DigitalPhotoPassport

Operated by HELLSMARKETING LTD
Company Number: 16760943
Email: support@digitalphotopassport.com
Website: https://www.digitalphotopassport.com

For questions about returns, refunds, replacements or our photo acceptance guarantee, please contact our customer support team.